Returns and Exchanges Policy

At XIAOMI HOME KENYA OFFICIAL AUTHORIZED STORE, we offer a 7-day return policy for defective electronic items to ensure you receive the genuine Xiaomi quality you expect. All returned products must be in their original packaging with all accessories and proof of purchase included.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our physical store within 7 days of delivery to report a technical fault or manufacturing defect.

• 2.
  Quality Inspection

  Our authorized technicians will examine the device to verify the reported issue and ensure the product has not been subjected to liquid damage or unauthorized repairs.

• 3.
  Approval Notification

  Once the inspection is complete, you will receive a notification regarding the status of your return based on our warranty terms and conditions.

• 4.
  Replacement or Refund

  Upon approval, we will provide a brand-new replacement unit; if the model is out of stock, a full refund or store credit will be issued.